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eJ
edin J

1 reviews | Active since Aug 2012

25 Sept 2021, 09:24

No Fibre going on 5 days now.

Very disappointed. one star because is no option for no star rating. Fibre has been down now for 5 full days and all of Vodacom cannot give me a reason why this is so. I live in the pinetown area. They say the have problems in the area but no real reason why. This is apart from the bad and low speeds very consistently on a daily basis between certain times. Why do the it call centre guys try to fix this when they know they have no way too. They are always trying to synchronise and restart the modems.. i mean talk about buying time… hats off to these guys… I mean when you know you can’t fix it and still try.. that’s determination…. I pay for this service.. and it’s the long weekend.. is Vodacom going to compensate me for this kind of issues.. this big brand “Vodacom”, should be able to resolve this quickly. Unacceptable.. service . The lack of response I’m sure is because most any kind of management is on the beach somewhere.. so who cares right… You will see this with the time they take to respond. Disappointed

0
Replies (4)
Vodacom
Vodacom's reply25 Sept 2021, 10:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
eJ
edin J's update26 Sept 2021, 09:26
Reviewer Update
Good day.
It’s now 6 days..
1million phone calls to you.
Every one is been told has been escalated
One has a email that I have of this escalation confirmation,
1 hello Peter complaint
Another promise of excalation and a blank promise to get back with an answer
AND STILL NO FIBRE…..
Thank you Vodacom for always coming through with NOTHING…
eJ
edin J's update27 Sept 2021, 21:53
Reviewer Update
Its now seven days and my internet is back online with a massive free reduction in speed thanks to vodacom.
from 100 megs to a whole 3.5 megs ups and down..
you guys cant be serious.. i want a refund for the seven days that you have not provided a service to me ...
eJ
edin J's update24 Oct 2021, 21:36
Reviewer Update
Good day , can you please tell me since the sercive was restored why i get an average of 15meg line speed on my 100meg line.
Somedays its non existant and some days i get a max of 25 megs.
Your service is now horrible and the lack of empathy is complimenting to your miserable service..
Since the service has been restored it has been lacking... its been now more than a month and you guys are still fighting the issue..
Im guessing the number of new signups seems to be overtaking your ablility to upgrade your existing infrastructure to cater for new clients so we the losers in this quagmire seem to share the bandwith i the pot with hundreds more that jus get added daily..to the once very reliable Vodacom network. Money makes everyone greedy..
Can you give me my 100 meg line or not... if not can i have my money back for a service that you are not by any means fulfilling. its a pity that im tracking this everyday now because i think this has been going on now for w=a while.. we pay for 100meg but actually its more like a avarage 25 meg line... Imagine if everyone paid you for what you are supplying them.
you would pabably only get 20% what you are charging. this is very *********..