No Fibre for two weeks, ticket closed without issue being resolved

If I could give Vodacom Fibre minus stars I would.

I have been without fibre internet for two weeks. I have not received one phonecall or email from Vodacom. They claim to have escalated my issue to Openserve then three days later when I phone them again, I find out that they have not.

Unhelpful, uninformed, a different story each time. Today, after TWO weeks, I phone them again only to hear that apparently my issue has been resolved and the ticket is closed!!! The message I get is that they will open up a new ticket and I can expect is to be assigned in ANOTHER 48 HOURS! How are you still a business. I am angry, disappointed and disgusted.