No fibre for over a week

We have phoned numerous times, that we have had no fibre, for over a week now. We were promised that the technician would come out today and never did. Vodacom should be shut down as you never get the service you pay for and just lies, after lies. I am fuming right now because it is december and we need our internet and fibre. What about our subscriptions eg Netflix etc that we pay for every month and we can't even use it because of no fibre. They loosing so many customers and many more will be. They defendly don't have my vote. They are a disaster. No one has anything nice to say about them because there isn't anything to say anything nice. They have breached our contract because we don't have our service we paid for. It is disgusting. Anyone wants a network, be advised, never use Vodacom. You will be disappointed and have many issues/ problems which is not resolved in a good manner or for what you pay for. Very unsatisfied. I will never recommend Vodacom to know one. It is torture.