No fibre for eight days! Bad service from Vodacom!

Our fibre has been off since the 27th Dec 2024. We have raised the issue with Afrihost the evening of the 27th Dec 2024. They sent an escalation to Vodacom. We have followed up everyday via email and calls. The only response Afrihost can give us is that they have escalated it to Vodacom. Today is the 04th Jan 2025!!!!! And still we have not heard a single thing from Vodacom! The service is extremely poor and we are so disappointed that we trusted Afrihost and Vodacom with our fibre connection!