No Fibre for almost a month

I've been with out fibre since the 22nd February I've called and settled my account I got told that i need to give them until the the 1st of March. On Tuesday I was told Octotel would come out on Friday or the weekend the weekend is almost over and no one has come out. Not only does this mean that it's an extra expense on data but also I'm unable to work from home. I'm expected to pay for the full month but I haven't been able to use the Wi-Fi for almost a month.