JB
Jaco B
1 reviews | Active since Jan 2014
01 Feb 2023, 14:33
NO FIBRE FOR A WEEK, NO RESOLUTION IN SIGHT
No Fibre for a week in. our entire area without any assistance whatsoever. Every day I call the feedback is "there is a support investigator assigned, they will contact you". And I haven't been contacted. Tried to phone SADV, DFA, Vumatel, no one can help. Every party is referring to another and no one has a resolution. LOSING BUSINESS!! And costing me money. Why can't a techincian not be sent to come and look in our area.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Feb 2023, 15:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Feb 2023, 15:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JB
Jaco B's updateReviewer Update
01 Feb 2023, 15:38This looks like a standard response to everybody. But I do hope that someone will contact me today still as promised by various previous consultants.
JB
Jaco B's update01 Feb 2023, 15:38
Reviewer Update
This looks like a standard response to everybody. But I do hope that someone will contact me today still as promised by various previous consultants.