NO FIBRE FOR A WEEK ALREADY!

Our Fibre has been off since, Monday 7 Nov 2022, i have made multiple calls to super friendly and helpfull staff at the Vodacom Fibre department, but to date i have not once received any feedback from them as to when we can expect our fibre to be up and running. Calls have been logged, calls have been escalated, Vuma has been e-mailed but also not responding to emails/tickets logged aparently. All i know is that there is there is an area outage FOR A WEEK ALREADY and we are waisting money on data nit to mention the airtime i have used up phoning them trying to get answers. I understand things can't be sorted that easy maybe but atleast let your clients know as I have had to phone multiple times already without anything being done! Fedup right about now!