JB
Jandre B
1 reviews | Active since May 2016
03 Jun 2022, 13:15
NO FIBRE for 34 Days + 14 Escalation Requests
34 days and 14 escalation requests to the Vodacom Fibre Support team and Vodacom has still not activated my fibre line after a relocation.
The line is installed and ready, it is just not being activated.
Naturally however is charging for a fibre line that is not active and none of the 14 Vodacom Fibre Support consultants can provide me with any kind of ETA other than they are escalating the matter.
Promises for feedback and call backs are not adhered to.
This is grossly unacceptable. The lack of service and assistance is absolutely shocking.
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Vodacom's replyOfficial
03 Jun 2022, 13:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jun 2022, 13:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team