NO FIBRE FOR 3 WEEKS

We've been with vodacom for years our Fibre has been down for about 3 weeks. Every time I call the tell me switch the router off. When that doesn't work reset it. I've got 3 ticket numbers which were canceled because apparently it's working there side but Im still sitting without Fibre my side... I changed routers with my sister and hers worked as soon as I plugged my router in it didn't work. I've called and explained to vodacom 2 weeks ago that I need a new router and nothing has come off it. I'm paying and there's no data compensation. I work from home and start tomorrow. This is extremely bad service from VODACOM I basically gave you the solution all you had to do was deliver the router