No fibre for 2 weeks and no answers when I call

No fibre for 2 weeks, every time when you call you are told that they are escalating, they don’t have resolution time.

No one calls to tell you what is happening, when you call, you don’t get information, just told that it‘s been escalated to Mr Van Zyl and no resolution time, we only have access to what is on the system, we can only escalate. If you ask for a manager, got told that the manager is working from home.

Neighbour with a different service provider was off same time as me but her services were restored a week ago.