1 reviews | Active since Aug 2011
No Fibre for 11 days and counting!!
COMPLAINT! We moved home last weekend on the 30 October, giving Vodacom plenty of notice of the move. We move three blocks. The installer (who clearly works for himself) came at the arranged time to install the new fibre line with no issues. He told us the line would be up later that SAME day.
Wednesday we call to be rudely told by Vodacom it's our responsibility to let them know the account has been installed but they will look into it within 24 to 48 hours.
Thursday we call.... to be told they are working on it. Every time the Vodacom person tells us they will call back within an hour... NO ONE CALLED BACK! Friday and Saturday we call again... Begging for service as we work from home. Lots of promises made but still, we have NO FIBRE!!! 11 Days later!
This morning we call and speak to Merushka... to be told she will call us back, they feel the router needs to be reconfigured. She will call us back within an hour.
We call back two hours later to speak to Bongani... who when I threatened with Hello Peter seems to actually start taking our complaint seriously. And again promises to call us back... let's see if that happens... again there is no manager for us to talk to!
11 Days without fibre! and apparently, all the managers are working from home so we can't talk to a manager. But Vodacom takes our money... and more so because we are paying a fortune for daily data plus calls to Vodacom!
No one has bothered to reply other than to say its being looked into. No one has called to try establish what the issue is. This is not good enough! We are having to pay for data daily at about R300! This is not something we can afford. I would have expected at least a phone call. Really really disappointed at the lack of service and feedback.
No one has bothered to reply other than to say its being looked into. No one has called to try establish what the issue is. This is not good enough! We are having to pay for data daily at about R300! This is not something we can afford. I would have expected at least a phone call. Really really disappointed at the lack of service and feedback.
It took Vodacom over a week to find out there was a cable issue and only after me complaining alot... and then were promised someone the next day to come and fix the cable. Only to be told the next day they have no cables... how on earth is that possible!
It took Vodacom over a week to find out there was a cable issue and only after me complaining alot... and then were promised someone the next day to come and fix the cable. Only to be told the next day they have no cables... how on earth is that possible!