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Chantal T
1 reviews | Active since Feb 2017
08 Jul 2022, 10:25
No Fibre for 1 month | Debit order processed | Nothing ever comes from an escalation | You must phone them all the time.
FR 220625 - 071574. Fibre down since 11 June 2022. Monthly subscription paid - debit order. I call almost every day and every day it gets escalated but no one ever gets back to you to have it fixed. I was told on numerous occasions that someone is going to come out to fix it BUT its been nearly 1 month and no one has come out or made contact!! Should I go to the CEO and try to get help?
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Replies (2)
Vodacom's replyOfficial
08 Jul 2022, 12:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Jul 2022, 12:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CT
Chantal T's updateReviewer Update
11 Jul 2022, 17:02And now my order has been cancelled. Who cancelled my order and why?
CT
Chantal T's update11 Jul 2022, 17:02
Reviewer Update
And now my order has been cancelled. Who cancelled my order and why?