No fibre due to incompetence

Item: Vodacom
Rating: 1
Author: William K

Since the 25th of July 2025 I have not had any fibre service.

Vodacom in their finite wisdom discontinued my service and have not been able to resolve this issue. It has been 4 days and counting...

How difficult is it to determine who messed up where and fix the damned issue?

Helpful (0)

Replies (1)

Vodacom's replyOfficial

01 Aug 2025, 08:25

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply01 Aug 2025, 08:25

Official