TJ
Terrance J
1 reviews | Active since Sept 2015
18 Jan 2023, 11:04
NO FIBRE CONNECTIVITY
I have not had fibre connectivity for the last 52 hours(since 07h00 on 16/01/23). A service request was lodged via the app at 07h10 on 16/01/23(SR***). I have called in on three different occasions in the last 52 hours and was told that it is being escalated and still the connectivity has not been restored. How long can this possibly take?
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Vodacom's replyOfficial
18 Jan 2023, 14:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Jan 2023, 14:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team