No Fibre connection support

Item: Vodacom
Rating: 1
Author: Ashnee G

I have had no fibre connectivity since 21/03/21 and since reporting it, I have had NO resolution or update on when this issue will be resolved. I call in and get pushed from pillar to post and then to their rating service! What must a customer do to get HELP - the fibre is needed for my work and my kids school work. I get told that Vodacom is waiting for feedback from Nokia??? Since when is this an acceptable excuse to give to a paying customer?

Helpful (0)

Replies (2)

Vodacom's replyOfficial

26 Mar 2021, 14:47

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply26 Mar 2021, 14:47

Official

Ashnee G's updateReviewer Update

29 Mar 2021, 10:08

Good day, I have not had ANY feedback from VODACOM as yet. Still no fibre connection???

Ashnee G's update29 Mar 2021, 10:08

Reviewer Update

Good day, I have not had ANY feedback from VODACOM as yet. Still no fibre connection???