GC
Grant C
1 reviews | Active since Feb 2023
12 Feb 2023, 08:31
No fibre connection - PATHETIC service
Absolutely USELESS!!! People in my neighbourhood without fibre connectivity for about a month now. In their ATTEMPT to fix the issue they ended up disconnecting MORE people. Service requests go unanswered, twitter replies simply state "allow more time" and "please be patient". Vodacom Fibre is the absolute WORST service provider in our area. Other service requests are just closed without being addressed. Call centre operators do not even know how to use their own system. Totally disappointed in this company
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Vodacom's replyOfficial
12 Feb 2023, 10:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Feb 2023, 10:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team