No fibre connection or support received from Vodacom!!!

We are currently paying for a 10mbps fibre line. but we cannot even manage to get 0.9mbps. We logged a call with Vodacom on the 30th of June 2020. 10 days later nothing has happened, we call Vodacom every day, but we don't receive any feedback. My husband and I both are obligated to work from home. We are struggling. Our children need to access schoolwork from the internet. This is so unfair and frustrating. We have to pay, but we receive no service at all. It seems the larger companies don't care about us as individuals with families and responsibilities.