No fibre connection for 3 days!

I'm a very dissatisfied customer at the moment. On Sunday morning, at 06h15 to be exact, we lost our fibre connectivity. I sent a DM on X and the complaint was acknowledged and someone called me and even gave me a reference number. I was advised that the turn around time for the complaint to be resolved is 48 - 72 hours. Fair enough and I waited. On Monday, my mother was called by a guy from Vumatel who said his name is Knowledge, telling us that he received our order for a new fibre installation, confused, my mother told him that we already have an account with Vodacom and so forth. Before ending the call, Knowledge promised that connectivity would be restored later that day (Monday) or Tuesday. On the same Monday, I had called Vodacom and had spoken to a lady who was not friendly nor helpful or even understanding of our situation, she simply said " I'm sorry ma'am, you no longer have an account with us, you have to go to the Sales department for a new order." I told her that my contract with Vodacom is for 24 months and even though I had previously requested a relocation installation, I advised that we would no longer be moving, and that issue had been sorted out, she then said, "oh, please hold for me". I held and then she came back and said she would ask her Team Leader but the team leader is still in a meeting as she does not know what to do in this regard, and then she would get back to me. She never did. Yesterday morning, I sent another DM on X for an update as it had been dead quiet. This time I received no response or any acknowledgement. I then called in and was advised that the technicians received the alert about the outage in the area at 06h15 yesterday and they are working on it. Now, I have been patient with Vodacom, and I even sent an email to Peter Ganca whom I had previously spoken to before this issue. This time, I received no acknowledgement from him. More than 72 hours have passed with no connectivity, I even struggle to hotspot my family at times, which means we have very limited access to internet. I work from home, my siblings are busy with exams and cannot access the internet. This is beyond pathetic. We need connectivity restored, URGENTLY!