No fibre connection

Vodacom field agent visted my home promoting their fibre deals. I was approved to my knowledge everything's OK. I was emailed back saying my area as no fibre connection. Vodacom field sales agent from the Gateway Mall branch Durban. I didn't understand as to why, was it being prompted in an area that they have no fibre line installers. I only found this out after having my router delivered.. customer care then offered me a plan way more... agent even asked me for names of other fibre line that's in coverage for my area so vodacom can use. I was sold a deal that I could not use.,tried to be upsold to something way more expensive. Was told to keep the router and wait till fibre comes to my area. Agent sold me something that she clearly knew I can't use in my area...