JG
Jose G
1 reviews | Active since Oct 2018
15 Jun 2022, 11:27
No Fibre connection and no help
I'm having connections problems since Sunday and so far I have no feedback at all from Vodacom. Every time that we call, they come with a different history and no possible solution is given.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
15 Jun 2022, 11:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Jun 2022, 11:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JG
Jose G's updateReviewer Update
15 Jun 2022, 11:59Please call me on ***
This is my wife phone number. I'm abroad.
I really expect that you can give me a solution today still.
This is my wife phone number. I'm abroad.
I really expect that you can give me a solution today still.
JG
Jose G's update15 Jun 2022, 11:59
Reviewer Update
Please call me on ***
This is my wife phone number. I'm abroad.
I really expect that you can give me a solution today still.
This is my wife phone number. I'm abroad.
I really expect that you can give me a solution today still.
JG
Jose G's updateReviewer Update
19 Jun 2022, 10:39Still no connection, what should I do? One week and nothing.
JG
Jose G's update19 Jun 2022, 10:39
Reviewer Update
Still no connection, what should I do? One week and nothing.
JG
Jose G's updateReviewer Update
20 Jun 2022, 15:10I gave up. We are calling many times per day and every time is the same lie.
If by tomorrow my issue is not sorted I will cancel and I really hope that you don't charge me for it, because you breached the contract as I'm already one week with no connection and up to now, nobody came to check the problem.
If by tomorrow my issue is not sorted I will cancel and I really hope that you don't charge me for it, because you breached the contract as I'm already one week with no connection and up to now, nobody came to check the problem.
JG
Jose G's update20 Jun 2022, 15:10
Reviewer Update
I gave up. We are calling many times per day and every time is the same lie.
If by tomorrow my issue is not sorted I will cancel and I really hope that you don't charge me for it, because you breached the contract as I'm already one week with no connection and up to now, nobody came to check the problem.
If by tomorrow my issue is not sorted I will cancel and I really hope that you don't charge me for it, because you breached the contract as I'm already one week with no connection and up to now, nobody came to check the problem.
JG
Jose G's updateReviewer Update
21 Jun 2022, 10:02No I have no reply even here and I'm done. I've called the call center and they requested 48h to send someone after one week with no connection.
I'm canceling your poor services and I hope to have my June money back, because you clearly breached the contract.
I'm canceling your poor services and I hope to have my June money back, because you clearly breached the contract.
JG
Jose G's update21 Jun 2022, 10:02
Reviewer Update
No I have no reply even here and I'm done. I've called the call center and they requested 48h to send someone after one week with no connection.
I'm canceling your poor services and I hope to have my June money back, because you clearly breached the contract.
I'm canceling your poor services and I hope to have my June money back, because you clearly breached the contract.