CM
Chris M
1 reviews | Active since Feb 2019
08 Apr 2026, 15:43
NO FIBRE AND NO ACTION
Fibre is offline since 4 april. I had to log a call on 6 April foe a ticket. 8 April and no contact from Vodacom. On a 30 minute call nowtrying to get action. So far I am told I must just wait.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
09 Apr 2026, 07:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Apr 2026, 07:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CM
Chris M's updateReviewer Update
11 Apr 2026, 13:37Ashley with the deep reassuring voice called twice to find out what happned and to make sure vumatel reach out. Vumatel called Friday to make an appointment for Saturday at mid day. The 11 am Saturday the installed called and pretended to be in a town called Kindros...wrong address. I still have no Fibre connection. Outage since 4 April.
CM
Chris M's update11 Apr 2026, 13:37
Reviewer Update
Ashley with the deep reassuring voice called twice to find out what happned and to make sure vumatel reach out. Vumatel called Friday to make an appointment for Saturday at mid day. The 11 am Saturday the installed called and pretended to be in a town called Kindros...wrong address. I still have no Fibre connection. Outage since 4 April.