No fibre activation in three weeks

I preordered fibre through Vodacom on 22 November 2020, three days later the router was delivered. Fibre wasn't active in my area but would be Jan/Feb. When it became live I contacted and they got Vumatel to install on 14 January 2021, I called that same day spoke to Jason gave him the VC number and asked to be activated, he said I would be active the following day. Next day (15 January) I spoke to Tashrik and he stated that he would escalate my activation. In the meantime it came to the attention of Vumatel that the ONT boxes installed had been swapped and I had the incorrect box, this was rectified and still I had no active line. on the 16 January I called and spoke to Sinethemba and stated that I still had no connection received the following reference SR***. The 17 January spoke to Dikalavisa she couldn't provide me with a reference number. On the 18 January I contacted Zanele Mkhize (FTTX Bitstream Order Admin) I had gotten the preorder with her and was desperate, she stated that she had sent Neo an email to get me active. On 19 January I called and spoke to Yandi, I told them to cancel the deal as I still had no service. She told me the router would be collected. The following day I called Vumatel and they said that Vodacom had to release the line, I called Vodacom and they stated that this could take up to 30 days, I then said to cancel the cancellation because I urgently need internet access, I am a teacher and a student. This was done. I called again on 25 January and not sure who I spoke to, they said that the router needed reconfiguration which could take up to 48 hours, reference SR***. Called again on 29 January spoke to Faith who promised to have me up and running that evening or 30 January and she would call me with feedback - nothing happened. Called again today 30 January spoke to Nomasade, who sent various emails and called me back later to say she still has no feedback and would call me tomorrow. I was on the call for 1hour30min with her, she was helpful and is trying to assist but I do not see the light. Surely it is not right to have to wait three weeks and still not have internet access.