No fibre activation for 2 weeks after delivery of router

Good day my name is Mashudu am really disappointed with Vodacom and Vumatel i have used Vodacom fibre for a year when i relocate i gave them a month notice after a month to relocate me noone is helping me i called and i asked whats happening this lady just told to cancel and apply a new one which i did, after 2 weeks they delivered a router i called them for more than two weeks now not assisted with activation, Vodacom told me Vumatel will call me for activation now is a week noone from Vumatel is coming when I call back to Vodacom they send me to pillar to post. I asked them i was promised to be given a LTE while waiting for activation but also that LTE is not active as per promise. Am worried with Vodacom service is poor they dont priorities customers. I called for follow up and customers service centre they told me if am not happy i must cancel is how you trained your customer service centre people not to value customers. Am disappointed on Vodacom fibre....I have send lots of emails no lucky....hello peter pls help me this is unfairly treatment for customers...