No fibre activation 2 weeks later!!!!

Item: Vodacom
Rating: 1
Author: Masana M

I have experienced the most terrible experience with Vodacom. Till date, I do not have any connection on my fibre since I app****. I have been given several reference numbers but to no avail.

I am on the verge of cancellation as they call centre is so useless to me. I’m definitely taking this to the Ombudsman. If you’re shopping around, Vodacom is not it!

Helpful (0)

Replies (1)

Vodacom's replyOfficial

31 Aug 2023, 07:55

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply31 Aug 2023, 07:55

Official