No fibre!

My fibre is down since the 25th July and I logged a ticket this morning and although I was told by the agent that it takes 24-48 hours for the issue to be attended to I called again this evening as I wanted to follow up. From past very very bad experience with the fibre department I have absolutely no faith in them attending to things as there is no sense of urgency with them. I advised both the morning and evening agent that I work from home and I was told by the evening agent it does take 24-72 hours for the issue to attended too... So here we go again... The last time I was left without internet for almost 2 weeks and again I WORK FROM HOME. Please can someone escalate this so it can be attended to as I've stated before I have very little faith in your fibre department because of really bad service in the past.