No Fibre

This is my second complaint about the same thing - It seems Vodacom only phone's back if you log a complaint. On 1 Nov 2019 my vodacom fibre a relocation was to be installed at my new house. They only pitched the 7 of Nov 2019 only to be told the installation will be done but internet will not be working as there is problem with the outside fibre cable. New call was logged on the 7th today on the 15th there was somebody checking it out only to leave a verbal message with our nanny the fibre cable is broken and need to be fixed. On the 18th I called again up to know Vodacom only phoned back once in 18 days to give feedback. I was promised this morning after a 15 min conversation I will get an update within an hour - never happened. The simple solution is to give me a sim card for my rooter but they say they are not allowed as there is fibre in the area