HV
Hennie V
1 reviews | Active since Mar 2021
03 Mar 2021, 08:56
No fibre
I have had no fibre for 7 days. No one can tell what is wrong. I get no updates and the call centre receives no feedback from the secondary service agents. I am sick and tired of this. I am 2 months with you guys and seriously want to cancel my service with you.
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Vodacom's replyOfficial
03 Mar 2021, 09:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Mar 2021, 09:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team