NO FIBER FOR 12DAYS NO FEEDBACKS NOTHING

Vodacom DOES NOT DESERVE ANY STARS Our fiber is off since 21 March till now No responds no feedback nothing. They cant tell me that is wrong or when will be fixed Im phoning twice a day, emailing more then 2 times a day NOTHING. im working from home and can do my job. Ref number created 22 March. Vodacom: Good day Your Service Request has been logged. Please see below ***-632973 Cant go on like this.

Nothing!!!! but if a payment is late they are very fast to ask where is the payment.