YL
Yvette L
1 reviews | Active since Sept 2020
31 Dec 2023, 06:43
No Fiber connection vodacom/evotel
Dont know why I have uncapped fibre never have signal ,one call centre operator blzmes my UPS. Using Evotel isp Vodacom fiber. Have to phone vodacom fiber 4 times past week .Then its evotel outage in gauteng then but stil I dont have a stable connection from the start. Wish I could cancel my month to month this is not good service. The call centre operators are very anoid when you phone in to report problems ,Am I suppossed to leave it off? I do pay for this bad service in full every month.
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
31 Dec 2023, 11:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply31 Dec 2023, 11:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
YL
Yvette L's updateReviewer Update
01 Jan 2024, 14:20Good day
Happy New year as this the 1zte of Jan 2024. MY FIBER OFF AGAIN!!!!!No internet access dit the reboot and rezet stil wifi light flashes. Thanks for the respons but I cannot contact your callcentre almpst everyday to get signal. We also work from home this is costing extra money download links or upload links messed up start overs
LET ME JUST CANCEL and suffer the penalty fee for canceling month to month.
Happy New year as this the 1zte of Jan 2024. MY FIBER OFF AGAIN!!!!!No internet access dit the reboot and rezet stil wifi light flashes. Thanks for the respons but I cannot contact your callcentre almpst everyday to get signal. We also work from home this is costing extra money download links or upload links messed up start overs
LET ME JUST CANCEL and suffer the penalty fee for canceling month to month.
YL
Yvette L's update01 Jan 2024, 14:20
Reviewer Update
Good day
Happy New year as this the 1zte of Jan 2024. MY FIBER OFF AGAIN!!!!!No internet access dit the reboot and rezet stil wifi light flashes. Thanks for the respons but I cannot contact your callcentre almpst everyday to get signal. We also work from home this is costing extra money download links or upload links messed up start overs
LET ME JUST CANCEL and suffer the penalty fee for canceling month to month.
Happy New year as this the 1zte of Jan 2024. MY FIBER OFF AGAIN!!!!!No internet access dit the reboot and rezet stil wifi light flashes. Thanks for the respons but I cannot contact your callcentre almpst everyday to get signal. We also work from home this is costing extra money download links or upload links messed up start overs
LET ME JUST CANCEL and suffer the penalty fee for canceling month to month.