No Fiber Connection since last week

I have been having Fibre issues since last week Thursday, I logged a call SR*** around 9:45 am while I was supposed to be writing my exam online at I was informed that a technician would be assigned to my case which was Goolam Sadek who did not get back to me on Friday, I had to call in Saturday to explain the same issue regarding my router, which the consultant tried troubleshooting but failed and he advised me that Goolam will assist me on Monday, Monday nothing still, I called again spoke to Stacy who advised that Goolam starts his shift around 12 pm and she will call me around 2 pm to find out if I was assisted and she never called but I just received and email saying my router has connection and my case was closed without being contacted to double check if that is true so I called immediately after getting that email and I was assisted by Thabaleng who opened another case SR***, later yesterday he called me to check if the technician has contacted me but no, no one called me until he advised me to email pictures of the router showing those two lights maybe they will assist me but again I had to call in and speak to Clint who also said he will escalate the issue to his manager and yet again I don’t have connectivity and I’m supposed to be writing an exam online tomorrow and I'm working from home this is a huge inconvenience.