MV
Myrna V
1 reviews | Active since Nov 2009
13 Dec 2021, 08:31
No Fiber Connection - NO SERVICE
Our fiber service has been down since Friday afternoon. I logged a service request and have been trying ever since to get some sort of answer or resolution. Every time I call the contact center I am told that I will be assisted...yet NOTHING. The SR has been escalated...yet NOTHING. The technician will contact me...yet NOTHING. No updates are provided, I have to call and struggle on the line for 20mins and still have no ETA or answer or NOTHING. Very disappointed in Vodacom's fiber service.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
13 Dec 2021, 10:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Dec 2021, 10:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MV
Myrna V's updateReviewer Update
13 Dec 2021, 12:25Still no response from any technical team at Vodacom. I have been contacted by the Social Media team after I posted on Facebook for an apology - however our internet connection is still down. We are now approaching 72 hours of no connectivity. The call center has indicated that they have escalated, the Facebook team has indicated that they have escalated and so have you - yet the technical team is nowhere to be found. Please let me know if there is anything else I can do?
MV
Myrna V's update13 Dec 2021, 12:25
Reviewer Update
Still no response from any technical team at Vodacom. I have been contacted by the Social Media team after I posted on Facebook for an apology - however our internet connection is still down. We are now approaching 72 hours of no connectivity. The call center has indicated that they have escalated, the Facebook team has indicated that they have escalated and so have you - yet the technical team is nowhere to be found. Please let me know if there is anything else I can do?
MV
Myrna V's updateReviewer Update
13 Dec 2021, 16:08Still no response from any technical team. Our internet service has now been down for longer than 72 hours. Will my account statement also be adjusted?
Do I need to make an alternative arrangement for us to be able to work?
This is really now ridiculous.
Do I need to make an alternative arrangement for us to be able to work?
This is really now ridiculous.
MV
Myrna V's update13 Dec 2021, 16:08
Reviewer Update
Still no response from any technical team. Our internet service has now been down for longer than 72 hours. Will my account statement also be adjusted?
Do I need to make an alternative arrangement for us to be able to work?
This is really now ridiculous.
Do I need to make an alternative arrangement for us to be able to work?
This is really now ridiculous.
MV
Myrna V's updateReviewer Update
15 Dec 2021, 10:02Good morning.
We are now in day 6 of no connectivity with no assistance from Vodacom.
Whichever team we contact we are told that they will get back to us. "We apologize for any frustration and inconvenience caused, as soon as feedback is available our team will reach out."
Yesterday I thought "Finally some progress" as we were called by someone (a third-party providing services to Vodacom) to make an appointment for 9:00 today (15/12/21) for the technician to come and have a look. They indicated that they were instructed by Vodacom for the first time on 14/12/21 to contact us to resolve the problem (although our first report of no service was logged with Vodacom on 10/12/2021).
Imagine our surprise when no one arrived for the appointment at 9:00 today (15/12/21). We are also unable to get hold of this third-party service provider as all their calls go to voice mail.
And still no one from Vodacom has contacted us with any real feedback or update.
NO connectivity since 10/12/21 and no one has asked or tried to determine the issue.
Please tell me what we must do to get this resolved.
We are now in day 6 of no connectivity with no assistance from Vodacom.
Whichever team we contact we are told that they will get back to us. "We apologize for any frustration and inconvenience caused, as soon as feedback is available our team will reach out."
Yesterday I thought "Finally some progress" as we were called by someone (a third-party providing services to Vodacom) to make an appointment for 9:00 today (15/12/21) for the technician to come and have a look. They indicated that they were instructed by Vodacom for the first time on 14/12/21 to contact us to resolve the problem (although our first report of no service was logged with Vodacom on 10/12/2021).
Imagine our surprise when no one arrived for the appointment at 9:00 today (15/12/21). We are also unable to get hold of this third-party service provider as all their calls go to voice mail.
And still no one from Vodacom has contacted us with any real feedback or update.
NO connectivity since 10/12/21 and no one has asked or tried to determine the issue.
Please tell me what we must do to get this resolved.
MV
Myrna V's update15 Dec 2021, 10:02
Reviewer Update
Good morning.
We are now in day 6 of no connectivity with no assistance from Vodacom.
Whichever team we contact we are told that they will get back to us. "We apologize for any frustration and inconvenience caused, as soon as feedback is available our team will reach out."
Yesterday I thought "Finally some progress" as we were called by someone (a third-party providing services to Vodacom) to make an appointment for 9:00 today (15/12/21) for the technician to come and have a look. They indicated that they were instructed by Vodacom for the first time on 14/12/21 to contact us to resolve the problem (although our first report of no service was logged with Vodacom on 10/12/2021).
Imagine our surprise when no one arrived for the appointment at 9:00 today (15/12/21). We are also unable to get hold of this third-party service provider as all their calls go to voice mail.
And still no one from Vodacom has contacted us with any real feedback or update.
NO connectivity since 10/12/21 and no one has asked or tried to determine the issue.
Please tell me what we must do to get this resolved.
We are now in day 6 of no connectivity with no assistance from Vodacom.
Whichever team we contact we are told that they will get back to us. "We apologize for any frustration and inconvenience caused, as soon as feedback is available our team will reach out."
Yesterday I thought "Finally some progress" as we were called by someone (a third-party providing services to Vodacom) to make an appointment for 9:00 today (15/12/21) for the technician to come and have a look. They indicated that they were instructed by Vodacom for the first time on 14/12/21 to contact us to resolve the problem (although our first report of no service was logged with Vodacom on 10/12/2021).
Imagine our surprise when no one arrived for the appointment at 9:00 today (15/12/21). We are also unable to get hold of this third-party service provider as all their calls go to voice mail.
And still no one from Vodacom has contacted us with any real feedback or update.
NO connectivity since 10/12/21 and no one has asked or tried to determine the issue.
Please tell me what we must do to get this resolved.