NO FIBER AS YET

We have fiber installed in my area recently and I have done an order for fiber to my home in October I have received my router within 2 days of placing the order but to date I have not yet received any calls regarding the installation of the fiber line into my home

I did call through 2 weeks back on *** and got a reference number - Reference for installation follow up - SR***

I keep getting a call from *** (Elite Mobile) - not sure if these are the fiber guys but soon as I answer the call, it gets cut

I don't think for a big ISP like Vodacom to take so long to get fiber installed is warranted

I am using this platform to get some sort out answer or feedback regarding the installation of my fiber line Can someone please confirm when the installation will be done