No festive season with Vodacom
<p>In summary, on the 16/12/2016, I purchased two tablets. After waiting a total of 3 1/2 hours at the shop and approximately 45min on the phone to Vodacom, eventually getting a reference number and told to wait 24 hours, plus all the escalations, I have still not received R300 airtime on each tablet. It is Christmas Eve and now 48 hours and still waiting. Great promotion! In total, 8 days and Vodacom cannot deliver on resolving this issue. How do you explain this to two children on Christmas morning? Thanks Vodacom for taking the joy out of Christmas for my kids.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
You were aware of the complaint when I logged a call on Thursday and still nothing...still waiting for your consultant to call. Got to love your customer service...non existent!
You were aware of the complaint when I logged a call on Thursday and still nothing...still waiting for your consultant to call. Got to love your customer service...non existent!