No Feedback/Response

Good day,

I listed a complaint with Vodacom on the 15th of August. I received response from Mr R Maart, he said on the 17th of August via Email that the Account department will contact me.

Ever since I have heard nothing from the accounts department. I contacted them on Friday the 18th of August, only to be told that the system shows that the matter is still in Process???

Since the start of this whole situation on the 13th of July I had no joy!

I made arrangements with them as they requested and I comp**** to my arrangements.

The first payment was made on the 2nd of August. Next week this will be a month back.

Who can please assist me in telling me what is the current situation?

I want to know when my phones will be converted to Prepaid, everybody keeps on telling me that the process is between 7-14 working days, it is long past that time.

No one responds to my requests?????? I have been a client with Vodacom for years, and this is the very first time and get into this situation. Is this the type of treatment you as a client get? That spends that amount of money on contract phones monthly?

Reference: 1- ********** **********

Thank you

Regards Levon van Wieren **********