DK
Daniel K
1 reviews | Active since Jul 2016
30 Aug 2021, 19:02
No Feedback/Fibre line down for days
My fibre line has been down since 24 Aug, Vodacom logged ticket with vumatel but today i got news that vumatel resolved the issue,ticket closed but no one came to fix my line.Both Vodacom & vumatel are useless.NEVER EVER TAKE FIBRE WITH BOTH.
Most frustrating thing is that I can't communicate with vumatel directly, Vodacom consultants keep escalating, telling me that someone will contact me, no one ever does, i always have to follow up. AGAIN, BE WARNED DO NOT TAKE FIBRE WITH Vodacom and vumatel
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Vodacom's replyOfficial
30 Aug 2021, 21:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Aug 2021, 21:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team