NO FEEDBACK/AGENTS MAKE EMPTY PROMISES

I used to have a sales order SO*** which I cancelled on 27 June 2020 due SADV no doing installations of fibre anymore,cancellation ref (SR***). The person that I spoke to when I cancelled on 27/07/2020 was Sikalela (excuse spelling) she said that I will be able to use the allocated interim data until 30 June 2020, this was not the case as my data was stopped on 28 June 2020, I had no data 28-30 June 2020 and yet I charged for these 3 days on invoice VB/B572684 (R279.53). To my surprise I was still charged for the whole month of July on invoice VB/J492075 (R599). On 16/07/2020 I called i n to query these amounts and I spoke to Chantel who advised me to call after the debit order has gone off as they are automated and cannot be stooped, she said that only then a refund can be issued. I took her advice and called in on 28/07/2020 and spoke to Mandlakazi at 13:30 to query my refund then she logged a ticket for me SR*** , she told me that someone from billing department will contact me within 24hours, THIS HAS NOT HAPPENED. I called in on 31/07/2020 and spoke to Tumelo (if i remember correctly), he told me that my ticket was assigned to Lebo but s(he) has not actioned anything or given feedback on the system. Today is 03/08/2020 and no one has contacted me. I WOULD LIKE TO HAVE MY REFUND PLEASE FOR BOTH INVOICES. VODACOM IS A BIG PROBLEM AND LIKE I SAID IN MY PREVIOUS COMPLAINT I AM NOT RECOMMENDING VODACOM TO ANYONE. I STILL HAVE NOT NOT BEEN CONTACTED BY VODACOM REGARDING MY PREVIOUS COMPOLAINT, CLEARLY VODACOM DO NOT CARE.