AG
AJ G
1 reviews | Active since Nov 2009
02 Mar 2016, 10:31
No feedback within 7 working days
Good day,<br> <br> I contacted Vodacom on Friday 19 Feb 2016 on a online chat to question out of bundle data usage at 2:00 AM in the morning. Reference number ***. Agent:Ntombizodwa. I have a copy of our online chat that I'm happy to share. The response I got was : \I will have to log a fault for you and send it to our technical team so they can investigate on your number and i will send you the ITC number and it will take 3working days to 7 full working days please hold for me.\"<br> <br> I have had no feedback on this issue yet.<br> <br> Regards"
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Vodacom's replyOfficial
02 Mar 2016, 11:06Hello Duidelik,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply02 Mar 2016, 11:06
Official
Hello Duidelik,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team