NO FEEDBACK VERY POOR CUSTOMER SERVICE VODACOM WESTGATE

<p>On monday 13 February i went to Vodacom Westgate and spoke to the apparent manager Neville.</p> <p>My parents passed away 2 weeks ago under very tragic circumstances. My late father RJ BRONKHORST was a very loyal customer of Vodacom. I requested cancellation of his contracts and that all numbers remain on prepaid as my sister still runs the business my father had and need the numbers still to work.</p> <p>I also gave Neville all relevant documentation,death certificate and id. He said he did email all the docs and promised feedback .He also said the contracts could be cancelled within 5 days but seemed unsure.</p> <p>He never gave me any feedback,i called him tuesday as he promised the ref no and ge promised to email me,no response. I called today left message?no response. This is TERRIBLE SERVICE TO SAY THE LEAST.</p> <p>I demand feedback please,and immediate cancellation of my dad's contracts.I will give vodacom the executors detail to claim for settlement of contracts,but please cancel immediatly in the meantime as costs for the deceased estate is just running up with the phones still in use and risk involved.</p> <p>My late dad's cell no: ********** 478 ID ********** 086087</p> <p> </p> <p>Your urgent assistance would be appreciated</p> <p>thank you </p> <p>Nico Bronkhorst ********** 088</p> <p> </p> <p> </p>