NO FEEDBACK TO MY REPORT DATE 23/12/2015

I submitted a few reports on Hello Peter where Vodacom attended partially to my complaint but they are not resolving the issue. They have instead handed my account over for collection. My initial problem is that I've requested them to change my contract in April/May 2014 to a top-up as I could not afford the data bills. They have never done the migration and have subsequently continuously sent me very high data bills. I stopped paying the account in August/SEptember 2015 as I do feel since I've requested the migration it was their responsibility to ensure that they adhered to my request to change the contract and as they've suspended the line in January/February 2015.. I've been in contact with various people at Vodacom but just dont seem to be able to resolve this query. They'e suspended the line and I continued paying until August/September 2015 where I just felt it is unfair of them to expect me to pay for a service they are not giving.