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<p>From: Jacque van Rensburg ********** <br /> Sent: Monday, 5 December 2016 9:46 PM<br /> To: ********** />Subject: Account no NA052916-3</p> <p> </p> <p>Hi Luigi,</p> <p> </p> <p>I am requesting your assistance as I have no other options available to me.</p> <p> </p> <p>In August of this year (2016) I called into your call centre and changed my plans on two numbers. In this same call, I requested the consultant to remove the 5Gig Top up from my account as it would no longer be needed.</p> <p> </p> <p>It has come to my attention that the top up was not removed and I have been billed for this service.</p> <p> </p> <p>I need this to be removed from my account asap and would require verification thereof.</p> <p> </p> <p>The monies owed to me can either be credited to my account or can be refunded back into the same account that is used for the instalment.</p> <p> </p> <p>Your assistance in this regard would be appreciated.</p> <p> </p> <p>Please also note that I am currently not in SA, so should you wish to contact me telephonically, you can do so on +***6</p> <p> </p> <p>Regards</p> <p> </p> <p>Jacque</p> <p> </p>