No feedback Still bad service

It's now 2 weeks(11/03/2015) after my first complain and still no feedback from Vodacom . <br> <br> Last week Monday I phoned Vodacom to ask them when they are collecting the router , No one knew that a recall request was logged, just shows you the lack of commitment and service from them .<br> <br> Friday when I phoned to ask them to refund me the money that was deducted and to cancel the new contract they could not help me as the supervisor was not available. I asked them to ,make a note to phone me back , their response was sorry they can't do that I have to phone back .<br> <br> Typical bad service after I received the response from Vodacom care that they will get back to me regarding the first complaint logged on Hello Peter .<br> <br> Can Vodacom please get back to me to try and resolve this issue before the month ends<br> <br> P Marnewick <br> I*** contract nr <br>