No feedback since my complaint 26 Jan 2016

I put a complaint on Hellopeter on 26 January 2016. I just got a sms the next morning from Vodacom to say that they are attending to my query. It is now 7 days later and I am still in the dark. At the end of January the full amount of R126 000 was deducted from my bank account. I have sent an e-mail a few days before that to Vodacom to ask them not to deduct that astronomical amount until the roaming matter has been resolved. Nobody answered me. Then this huge amount was deducted on Fri 29 Jan. Immediately I sent Vodacom an e-mail to inform them it has been deducted and my request ignored. Still no answer from Vodacom. I had to write to amount back at my bank as I don't have that kind of money in my account. I am very very disappointed of how I have been treated as a loyal contract client of Vodacom for nearly 15 years.