No feedback since complaint logged on Apr 24

3gig top up Sim nr *** hardlocked since sept 2014 but billed. Sim only released on 2 may 2015 but monthly billing appears as arrears. Requested Vodacom to load outstanding data on sim for me to pay arrears or to credit the arrears amount if data due while data hardlocked cannot be loaded. No feedback since 2 may and all my numbers (2 voice..) are blocked due to this. Accounts very dismissive. Initial claim made on Apr 24 still no feedback to date.