No feedback since 12 June 2015

On 12/06/2015 I have reported a ********** sim swap done by an unknown party on one of our corporate 3G contracts. As a result, we have received a bill of almost R30K run up by this unknown person which we had to pay.<br> <br> Vodacom has referred this to their Forensics Dept for investigation. SInce 12/6 NO ONE from Vodacom has tried to contact me to provide an update. Everytime I phone Vodacom Business Call Centre, I am told that they will get an update and contact me...It is now a month and a half later and we still do not have any feedback.<br> <br> We are convinced this sim swap is ********** and we therefore demand a refund of the money we had to pay as a result, whereafter we will be closing this particular account with vodacom.