No feedback, response or refund.

It recently came to my attention, that I had been paying for a Vodafone Live subscription, which I never signed up for. I called the help desk and after being put on hold numerous times, someone was able to assist. I was informed that a call would be logged, so that a refund could be processed and that someone would contact me with feedback a few days later. It has now been 2 weeks and I have heard nothing back yet. I tried to log a call from the Vodacom website, but there is nowhere to do this from. I did request a call back, but again, nothing. Vodacom needs to come to the party and refund me.