No Feedback / Response after 3 weeks

I have been trying to open a new contract with vodacom for 3 weeks now. I went to vodacom cape gate on Sunday, 11 January and took all my necessary paperwork in to open a data contract, I told them upfront that I wanted the contract where you get the wifi device that allows for 5 connections with 3GB of data monthly for R169 as advertised in the brochure. I was told that they will send my papers to head office for approval and should get a call from them the Monday to inform me if I qualify or not. No one called me so I called them on the Tuesday just to be told that they have no stock available. I asked them if they could not have told me on the Sunday already so that I could go to a different store. I got the feeling that they really couldn''t care less and was not eager to help me. They could also not tell me when they will be receiving new stock. I waited another week, still no one called me. So I called them again. Still no stock. When will they get stock? I don't know, is the response again. So again I waited. I went to the Shop again last Sunday and they made me wait 20 minutes while they went looking for my application. I then tried with N1 City, same story!!!