HS
Heather S

1 reviews | Active since Apr 2014

01 Sept 2015, 09:14

No FEEDBACK/RESPONSE

Again I am lodging a complaint against Vodacom. On 30 May 2015, I received an email reporting that a consultant will contact me wrt my previous 3 complaint. Till today, I have not received any feedback from any consultant of Vodacom.<br> <br> This complaint is still concerning my father's cellphone and his contract. We have received numerous reference numbers, and don't get any response.<br> <br> This matter is outstanding going for almost a year now, and has gone so far that my father has stopped paying for his contract and will not pay until Vodacom accepts responsibility for their actions.<br> <br> The last Ref No was given to my father and it has been 3 weeks that they still have not phoned him back and now they have disconnected his phone from the Vodacom service. Ref No S3-80921-193C.<br> <br>

0
Replies (1)
Vodacom
Vodacom's reply01 Sept 2015, 11:13
Official
Hello hsolomon79,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM

Best regards,