No feedback regarding Vodacom fibre relocation request since 3rd April 2021

I submitted a fibre relocation request on the 3rd of April 2021, SR***. For the last 30 days I have not received any feedback from the person handling my request. I’ve made numerous calls to Vodacom and they seem to not be able to assist, because only one person is assigned to my request (Nkosinathi Msibi). It is the 4th of May, yet still NO FEEDBACK as to when installation will happen. I was told that my request has not even been sent to the installation department, yet I’m being billed for wifi I am not using, and a modem that’s switched off!!!

I’ve been a loyal Vodacom client for more than 20 years! But with such terrible service just to relocate my fibre, I’m considering moving to another service provider altogether. I work from home and provide mental health services to patients who need it most during this time, but I can’t even do that, thanks to Vodacom!

I’m beyond disappointed!!!