no feedback regarding inability to retrieve contac

phone was taken for repairs and upon receipt, i failed to set up the same email address i used prior to repairs since i forgot a password. i called on the 3rd feb 2016 from ***. spoke to belinda khunong who got me to do a security wipe out and promised to call back the same day. belinda never called back. i called again on the 4th feb 2016 at 8:28am and spoke to Kgomotso who was not helpful with her supervisor. i requested a manager on duty. spoke to Ishmael Matshotyana(operations manager-EBU department). i explained the query to him and he put me on hold and then ambani mudau came on the line.ambani escalated to CIS since he could not reset the password. i refused that they set up a new email for me. ambani said that a technician will revive a password and then get back to me. i requested to speak to ishmael again and his senior and i was not successful. ambani put me on hold with no music for a very long time, came back online for a second and then put me through to a post call survey.call length was 1hr and 45 min. i called head office and managed to get Reeza's number *** who is ishmael's manager. he promised to follow up and call me back since 4th feb 2016.