1 reviews | Active since Oct 2013
no feedback regarding contract converted to prepaid
<p>On 17 Nov, I got a call from Rashieda Jattiem to confirm that both contracts would be converted to prepaid on 30 November. I did not get confirmation yesterday and I have been calling ********** and have been on hold for firstly 13 mins and then 7 mins, total of 20 minutes and nobody bothered to answer the calls. Is there only 1 person working in that dept?</p> <p>Are my contracts converted. Did we retain the same cell numbers as I requested? If contracts not converted yet, I want them both done by tomorrow 2.12.16. </p> <p>The service in this country has really gone to the dogs!!!!!!!</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
The number was converted to prepaid as per your conversation with Rashieda.
The sim card and cell number remains the same and you would need to recharge the number with airtime in order to activate it.
Kind regards
Vodacom consumer website Team
Dear Client
The number was converted to prepaid as per your conversation with Rashieda.
The sim card and cell number remains the same and you would need to recharge the number with airtime in order to activate it.
Kind regards
Vodacom consumer website Team
Thank you - is this confirmation that both numbers have been converted to pre-paid or only the number that I mentioned on this review? I need an answer urgently !!!!!! as we need BOTH numbers to be converted to pre-paid today.
Thank you - is this confirmation that both numbers have been converted to pre-paid or only the number that I mentioned on this review? I need an answer urgently !!!!!! as we need BOTH numbers to be converted to pre-paid today.